Answers to some common questions


From TGV train station or airport, take the shuttle bus #40 to Aix center : the last stop is 10min walk from our starting point


Live a fun and friendly experience with family, colleagues or friends and our passionate local guides !



Before riding we will get equipped and test our driving. Check your booking confirmation for details

What to know beforehand

General questions

– A distance of 1.5 m between each participant in the guided tour and with your guide must be respected. This measure is a basic but meaningful measure

– Groups are limited to 7 participants. If you want a private visit with family, couple or friends, please contact us

– We disinfect each electric bike between our guided tours.

You can bring your gloves if you wish for additional protection. You can also bring your personal helmet if you can

These measures are in place so that you can take full advantage of your guided tour of Aix-en-Provence for more comfort and always without effort

The start of e-bike tours and Food & Culture tour is at : 40, rue Boulegon 13100 Aix en Provence (near the town hall)

The start of the Free Walking Tour is  in front of the statue of Cezanne, Place de la Rotonde 13100 Aix en Provence.
Your guide wears a red T-shirt with our logo or a cap depending on the season and an umbrella!

Aix in summer can get very hot so make sure to wear a hat and carry water with you.
In France, tap water is drinkable : a reusable stainless steel flask instead of single use plastic bottles is the best and greenest choice. Suncream, Comfortable walking shoes and sunglasses are recommended too.

You may also bring a small amount of cash for snacks and of course your camera.

Please, please, please, try to be on time. We recommend arriving at the starting location ca. 10 minutes before the tour starts. We also recommend checking online how much time you need to make it to the tour on time and allow some extra buffer time. You don’t want to be the person arriving late and having to call and interrupt the guide in the middle of a tour.

The Aix Free Walking tour  takes 2 hours over 3.5 km (1.8 mi)

E-bike tours are slightly longer: 2h30.

Private tour takes 2 to 3 hours. 

In any case, minors are only allowed under parental care during the tour.

Children are welcome to our walking tours. We often have kids, and the tour can be enjoyable for them. However, we cannot do the tour exclusively to entertain the younger ones. If you want something more adapted to your family, consider booking a private tour.

For e-bike tours, teenagers from 15 years old can ride with us  : smaller children may not : the bicycle may be too large for them

Our tours operate on a pay-what-you-like model. We believe that everybody should be able to enjoy an educational tour experience and discover and learn about the city we live in, regardless of your budget.  We think that you should decide how much you think the tour was worth when the tour is finished. As you can imagine, our tour guides have to work “Aixtra” hard to earn your appreciation. 

You can also book a private tour if you’re a group of more than 5.

This is optional. You will receive your reservation confirmation and a reminder on the day before your tour via email. We do recommend, however, that you hand in a phone number by which you can be reached on the day of the tour. This way, your tour guide can get in touch with you if there are any short notice changes to the tour.

Yes! Please give us at least a 24-hour notice before your tour starts. The number of available spots on any tour are limited and we often have to send away interested guests, because there is no more space. By letting us know in time (at least 24 hours ahead) that you cannot make it, we can open up the extra spot to other interested guests. If you have prepaid for a tour, we require 48 hours notice for a refund or to reschedule. All you have to do is click reply on your confirmation email and send us a message.

We do work on the honor system, so please understand that if you make a reservation and don’t show up or bail on us last minute, you will not get any refund .

Our tours go out rain or shine. Dress appropriately for the but conditions.

Aix is a year-round sunny city but if the weather is bad, your guide will include as many “bad weather” covered stops as possible.  However, Aixtratour may cancel or postpone the tour due to extreme weather. All reserved guests will be contacted via email and text should this happen. Please contact us or check our website for updates.

Yes, but you must give us 48 hour advanced notice from when your tour starts.

You should reserve at least 24 hours in advance.

All tours include a 10-15min break about halfway through the tour. Moreover, all of the tours stop frequently in front of the monuments and the interesting areas of Aix. So you’ll have lots of time to take pictures. Your guide knows best where to stop for shade and find toilets.

Yes, you shall. Online booking is mandatory for every tour. On the page of your visit , click on your chosen date on the calendar or on the green button “Book this tour” 

Yes, of course go to <a href=”https://aixtratour.com/form”>this page</a> to tell us what tour you would like to privatize. We will come back to you ASAP. 

Walking Tours

Groups of more than 5 are invited to look at our private tours so that our guide gives you the best tour possible without diminishing the quality of the tour itself. If you are a group of more than 5 people (families or work colleagues), please fill the form availble on our Private tours page

Aix is not fully accommodating for wheelchairs or strollers (narrow sidewalks, gutters) but the city has improved a lot and the tour path is almost fully flat and without stairs. We will do all we can to offer you an accessible tour. Please contact us before booking to ensure that we can make the route accessible.

Gratuities are not included in our tour prices and are greatly appreciated, although not mandatory. If you enjoyed your experience on tour, our guides will happily accept tips for a job well done.

Another good question. Our Free walking tour is based on tips only. You pay at the end of the tour what you think is appropriate considering the quality of the tour and your budget.
This name-your-own-price principle inspires our guides to do their best to make you discover the city and its history in the most interesting and fun way possible.

Most visitors tip the guide 10€, 15€ or 20€ for the visit but of course there is no top limit.

If you feel the visit is not worthit after 30min, you can leave. If you stay, it may mean that you enjoy the tour.

We love pets, but unfortunately not all guests do. We ask guests not to bring pets on the tours. We do offer private tours and many of these can accommodate dogs. 

We take our guests’ safety very seriously and ours as well ! Your guide will brief you about line to take all along the tour.

Aix is a small and very friendly neighborhood but like any visited place, pickpocketeers may try to act during high touristic season in crowds so please, keep your cash in a closed pocket.

E-bike Tours

Keeping your group safe is our highest priority. Helmets are recommended for all participants, and each tour begins with a tutorial on bike usage and safety. Our bikes are maintained by in-house mechanics on a regular basis and our staff checks each rider for correct bike fit and comfort before taking off. Reflective vests and safety lights will be provided for Night tours

Several parts of the ride are on the road open to traffic, so please follow the instructions of your guide for optimal safety.

An electric bicycle is just like a classic bike but with an engine that assists you in the pedalling. Riding an e-bike is like riding a normal bike without the pain and effort ! If you know how to ride a bicycle, you will quickly get familiar with our elegant e-bicycles made in France 

Anyone ! Well almost! Bikes are designed for people over 1.50m tall / 4.9ft, and below 110 kg / 220 lbs weight.

Your guide will explain how to adjust the assist power and the gears. Usually, it takes about 2 minutes to get the basics.

You don’t need to be an athlete to ride an e-bike but if you have never used a bike before, please consider visiting Aix on foot by booking one of our wonderful other tours

Tours are available to all persons who can ride a bike. We are happy to guide you on our tours through Aix and surroundings. We ride at a leisurely pace, on flat ground most of the tour and on our e-bikes are well powered so don’t worry about the effort.

Nope, sorry, we don’t rent bikes. But you can hire one of our friendly and knowledgeable tour guides to ride with you in the city.

There are several professional bicycle shops where to find a bike to rent. in Aix en Provence, just type “rent a bike Aix en provence” in your browser bar to find a local provider.

We do offer private tours by bike! Our minimum is 1 and the maximum recommended is 5 participants

The participant to guide ratio is 7 to one or less to keep groups manageable, The role of the guide is to give you the best tour possible. For larger groups than 7 people, please consider booking a walking private walking tour instead.

No, sorry. For security reasons, visits are made with our own e-bikes that are checked before each ride.

No, but it is advisable to wear a helmet to ride a bicycle in Aix. We offer free helmets and yellow vests available for tours.

Price includes:

  • a French-made easy to ride Electric Bike with satchels on the luggage-carrier
  • a safety helmet, a yellow vest
  • about 2 to 3 hours of fun and discourse from a knowledgeable guide
  • in a small group of up to 7 participants.

It does not include the price of your lunch or snack during the break time. It does not include the tip for your fabulous guide.

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